DELIVERY
How much does shipping cost?
How much does shipping cost?
We offer free shipping on all orders.
When will my order be shipped?
When will my order be shipped?
Items typically ship out from our warehouse after 1-2 business days of processing time.
Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays won’t be processed until the next business day.
How long will my order take to be delivered?
How long will my order take to be delivered?
The delivery time is usually 5-6 working days. However, some products may take 7-8 working days for delivery. We have stated the estimated delivery time on each product page.
How can I check the delivery status of my order?
How can I check the delivery status of my order?
You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.
Which delivery companies are used to deliver items?
Which delivery companies are used to deliver items?
We deliver items via DPD, GLS and DHL.
REFUND & RETURN
What is the return policy?
What is the return policy?
We want you to be passionate about your purchase. If you’re not feeling the love, return your product(s) within 30 days.
Note:
- If the refund is not caused by the product quality problem, you need to bear the return freight.
- If you cause damage, or by your actions, the damage is caused to the product before returning it to us, we reserve the right to charge for any damage caused.
- Items must be in exactly the condition in which they were received, and in their original packaging.
How do I return my products?
How do I return my products?
You can email us and quote your order number.
What is the status of my refund?
What is the status of my refund?
Refunds will be issued back to your original form of payment (Credit/Debit card, PayPal account) within 7 days of when the return is processed. Normal bank processing times do apply and may take up to a full billing cycle.
ACCOUNT & ORDERING
Can I change my account information?
Can I change my account information?
Yes, you can! Log into your account using your email and password to review your account information including order history, and billing data. Some account information can be edited for accuracy.
How do I reset my password?
How do I reset my password?
If you forgot your password:
- Click the login button at the top of the page
- Click the "Forgot your password?" link
- Fill in your email address, and we will send you an email to reset your password.
To change your password:
- Log into your account
- Click the "Your Account" link at the top of the page
- Click the "Change Password" link under Account Settings
How do I place an order?
How do I place an order?
You can choose the items you like on our official website to place the order, add the product to the shopping cart on the product page, and then pay the order. Or click BUY IT NOW directly to place your order.
How can I cancel or change my order?
How can I cancel or change my order?
You can log in and check your order on our official website. If you want to cancel or change the order, please follow the official website order prompts. Or contact us directly for help. We will reply to you immediately after we receive the email.
PAYMENT & SAFETY
How Can I Pay?
How Can I Pay?
We currently accept the following:
- Paypal
- Visa
- American Express
- MasterCard
- Discover
- Apple Pay
- Google Pay
- Klarna